Sanyo VPC E1090 Lens error 0x0311

CUSTOMER-

Sanyo VPC E1090 is giving me a Lens error 0x0311, what is my problem


Dimmusacio-

That error message means that the lens is stuck and cannot extend fully. There are small plastic runners in the lens tube and when they get jammed the lens will not rotate and then will not extend. In order to fix this normally the lens needs to be replaced.