Windows 7 Running Slow After Virus Removal

CUSTOMER-


computer had a virus yesterday and after cleanup is running very slow. we loaded registry mechanic. This fixed a number of errors. We cleaned the disc and ran the latest updated web route application. Still no better.


Dimmusacio-


What version of windows are you using?


CUSTOMER-


windows 7


Dimmusacio-


The first thing I suggest you do is get rid of the registry mechanic. Registry cleaners actually do more harm than good. They can delete one registry entry and render your entire windows installation unusable.

Click start and then on all programs
Then click on accessories and then system tools
Run the disc clean up and then empty the recycle bin on the desktop
Once you have done that go back to system tools again
Now run the disk defragmenter it's going to take a little while

After that un-install any programs you don't need from the control panel in the start menu
Then click start and in the search box type in cmd
Right click on command prompt in the list and click on run as administrator even if you are one.
Type this exactly the way I have it including spaces
CHKDSK /f /r
Then press enter on the keyboard and a message will come up
It will say something about a restart or a reboot
Type in Y and press enter on the keyboard
Then restart the computer and let that finish
It should speed up a decent amount after all of that is done


CUSTOMER-


I tried to run the command and cannot get it to make myself the administrator. When I right click on the command prompt I do not have a selection for administrator.


Dimmusacio-


Instead of doing it that way click on start and then computer.
Right click on the C drive and click on properties.
Then click on the tools tab at the top.
Under error checking click on check now.
Check both check boxes and then click on start.
It will ask you to reschedule for restart choose yes.
Then restart your computer and let the scan run.