CUSTOMER-
I meed advice. Over the last 3 weeks Start Up and Shut Down have been getting longer and longer and I have found in the "update history" , the update KB 2556532 has neen loaded 43 times. If I check on "installed updates" {as a means of deleating} I get the massage "no updates are installed on this computer". I have been through registry checkers and variations of Msconfig gut but the situation remains.
Must I do a complete reinstal, or can you assist me?
Dimmusacio-
What version of windows or mac are you using?
Have you recently installed any programs?
CUSTOMER-
Windows pc running windows 7 home 32 . I have installed imesh which took controle of my browsers so I deleted it. Concrning the KB 2556532 problem. I have noticed that each time I shut the pc down it reloads this update.
Dimmusacio-
Ok that is most likely where the problem is coming from then as that update is causing the computer to hang.
Click on start and type in update into the search box.
Then click on windows update.
Click on check for updates.
It should show something like 1 update.
Click on that to show the list of updates.
Then right click on that update and click on don't install/don't show or hide.
CUSTOMER-
Answer did solve problem as I get no reaction if I right dlick. If I left ckick I get the message that uodate has been down loaded and I must click to instal. As I already have
if many times I did not click.
Dimmusacio-
Make sure you left click on it so it is highlighted before right clicking on it.
Then click on hide.
Turning off automatic update should accomplish the same thing.
To do that open the window where you clicked on check for new updates.
Then on the left click on change settings.
Change it from automatic to check for updates but let me choose when to download and install them.
CUSTOMER-
Have done as you instructed and the upgate is now hidden but I still have the three problems I mentuined in my first question.
1, slow start up 3 min,5 secs.
2 slow shut down 2min 45 secs.
3. cannot deleat the 35 updates KB 2556532 As the message I get is that there ar no updates on this pc.
Dimmusacio-
Open the window where you clicked on check for new updates.
Then on the left click on change settings.
Change it from automatic to check for updates but let me choose when to download and install them.
Then click on start and in the search box type in msconfig and press enter.
Click on the startup tab.
Uncheck anything that does not say Microsoft, realtek, or nvidia as the manufacturer.
If your antivirus is listed there leave that checked as well and then click on apply.
Click start and then on all programs
Then click on accessories and then system tools
Run the disc clean up and then empty the recycle bin on the desktop
Once you have done that go back to system tools again
Now run the disk defragmenter it's going to take a little while
After that uninstall any programs you don't need from the uninstall a program option in the control panel.
If you don't know what a program is leave it installed.
Please download and install the free malwarebytes from here: Click here
(ignore anywhere it says buy now and click on download now to get the free version)
Once it is installed restart your computer and continuously tap F8
Choose safe mode from the menu and log into windows
Then open malware bytes and run a full system scan
Click on show results and then remove anything that it finds
After that restart the computer normally
Then click start in the search box type in cmd
Right click on command prompt and click on run as administrator even if you are one
Type this exactly the way I have it including spaces
CHKDSK /f /r
Then press enter on the keyboard and a message will come up
It will say something about a restart or a reboot
Type in Y and press enter on the keyboard
Then restart the computer and let that finish
After that restart the computer twice.
It is normal for the first restart after doing all of this to be slow as it will be completing some of the uninstalls as well as the CHKDSK changes if any were made.
The second should be quicker.
The CHKDSK should also help with the problem
