EDH-960CBA Phone Locked Up

CUSTOMER-


My phone locked up in the middle of a conversation and is now unresponsive. Help!


Dimmusacio

What model phone is it?

CUSTOMER-


Verizon Samsung


Dimmusacio 


What model Samsung?


CUSTOMER-


Where would I find that information?


Dimmusacio 


It should be on the box the phone came in. If you don't have that see if it is one of these: Click Here or these: Click Here Check here as well: Click Here


CUSTOMER-


I found it on the bottom of the cradle. EDH-960CBA


Dimmusacio 


OK try to turn the phone completely off. If it wont turn off skip that step. Then remove the battery and sim card for 60 seconds. Now hold down the power button for 10 seconds with them still removed. Put the sim back in and then the battery and try it again.