hp office jet 6110 all in one, inoperable meanwhile making a particular noise of a motor cutting in and out which finally quits saying scanner problem! Can you help me with that please?
Dimmusacio-
What is the exact error including any numbers?
Does the error show on the printer or the computer?
Where on the machine if you are looking at it does the noise sound like it is coming from? (for example left back side)
Customer-
no numbers just scanner malfunction! that is on the the screen on the machine it's self.
the noise comes from the area where the ink cartridges are almost sounds like the cartridges are going back and forth & trying to park!but when I open the machine they are not moving & the noise sounds like it is coming from behind that area. is there any way i can put the printer in a scan mode to be able to get you a code??
the noise comes from the area where the ink cartridges are almost sounds like the cartridges are going back and forth & trying to park!but when I open the machine they are not moving & the noise sounds like it is coming from behind that area. is there any way i can put the printer in a scan mode to be able to get you a code??
Dimmusacio-
Unplug the machine and there are 3 screws above the glass remove them.
There will also be one screw to the right of the glass remove that as well.
Pop off the silver display (the plastic part that tells which each button is.).
Underneath is the button control panel.
There is a locking button on the right side of the button control panel, push it up and move the whole panel over to the left.
Lift that piece up and you are left with (2) tabs (one on each side) that hold the scanner onto the unit, I place a flat screw driver under them and pop up the scanner.
The top of the unit should be loose, I keep all the cables plugged in and carefully turned over the top of the unit.
Clean the under side of the glass and make sure none of the cables are disconnected.
Then reverse these steps to put it back together.
