CUSTOMER -
Stylus photo R265.both red lights flashing alternately, why? Printer has stopped working!
Dimmusacio -
Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
Turn the machine off then unplug it and disconnect the usb cable (if there is one connected if not skip any USB cable steps).
Remove
all paper from the machine and then blow out the feed roller and paper
tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Turn the machine on and then connect the usb cable. Then please test the machine and see if the problem is still there.
If it is next remove all the paper from the machine.
Then
with a flashlight look very closely at both the paper feed roller, as
well as inside the machine around the ink cartridges.
Something as small as a pin stuck in either area could cause this problem.
CUSTOMER -
I can't get the cartridge carrier to move as it it locked on the right
hand side of the machine. The message that there are parts on the
machine that require servicing keeps coming up, but a friend of mine
apparently founfd a code number or something that did away with this
message and allowed the printer to work? Do you have any suggestions
before I bin this machine.
Dimmusacio -
Open the cartridge access and look at them with a flashlight. Make sure
nothing is blocking there path then look at the top of them. Make sure
the tabs above the cartridges did not open up if they did you will need
to use something long and thin to hold them down while it moves. Then
look beneath it there is a small sponge like pad that will sometimes
come up and get stuck on the bottom. if it is using your finger push it
back down. It will be covered in ink so I would use gloves. If it still
has not moved turn the machine off and unplug it. Then manually move
the cradle back and forth along the guide bar 3 or 4 times. After that
leave it in the middle plug the machine back in and turn it on.
