Pavilion G7 Keyboard Locking Up

CUSTOMER-


the keyboard on my Pavilion G7 has started locking up...doesn't recognize standard keys. When typing, appears 'hot keys' are invoked. Get message (from Outlook) 'It appears the CTRL key is held down, do you want to start in safe mode'. Have to reboot computer to be able to type again.


Dimmusacio- 


Can you explain what you mean by hot keys and in what program this happens (or if it is all programs)?


CUSTOMER-


the computer thinks the CTRL key is being held down. There are several threads to the same issue in Google, but not a consistent resolution. The problem is not specific to an application that I can detect. I will be working in word, excel, chatting in IM, etc. when suddenly my keyboard will stop recognizing key strokes. All key strokes react as of the CTRL is held down, which is not. My keyboard is clean. Running Windows 7 professional 64bit. Problem just started within last 2 weeks; intermittent and the only way to 'clear' it is to reboot.


Dimmusacio-

The button can actually get stuck down underneath the key itself. It may be stuck down even without anything touching it because it is stuck under the key. Turn your machine off, unplug it, and then remove the battery.

To check that remove the CTRL key from the keyboard. You would need to push the keys above and below it all the way down and get your finger under the key. Then it should come off easily. Be carefully not to break the small metal pieces as they hold the key down into place. The button itself is in the middle. Make sure there is no dust, hair or anything else stuck around it.