CUSTOMER -
Unable to get a dial tone for the fax
Dimmusacio -
How do you have the fax connected?
Do you use voip?
If you try the phone line with a phone you know is working do you get a dial tone?
CUSTOMER -
I'm not sure what a voip is. i plugged in a other phone and the line is working
Dimmusacio -
Voip is a type of phone service like vinage for example. What type of phone service do you use or who is the phone service provider?
CUSTOMER -
the phone service provider is Bezeq (in Israel) The fax line is plugged into a wall jack
Dimmusacio -
Please look at the ends of the phone cable are they clear? If they are you should be able to see how many copper ends there are, are there two or four?
CUSTOMER -
there are 4
Dimmusacio -
Ok thank you that is most likely the problem them. The HP fax machines are designed to work with 2 conductor cables what you have is a 4 conductor cable. You can tell by looking at the copper ends the way you just did. Switch it with one that has 2 copper leads and you should get a dial tone.
CUSTOMER -
I may have made a mistake. When answering you I had only check the cable that plugs into the wall jack, which has 4 copper conductors. I just checked the cable that connects to the fax and it is a 2 conductor cable. Now what?
Dimmusacio -
Both sides of the cable should have 2, and the fax should be connected directly into the wall socket without anything else. Is that how it is connected?
CUSTOMER -
It is connected through a splitter, one line for the phone and the other for the ADSL
Dimmusacio -
Ok that could cause a problem as well do you have another jack you could run a line to? And for right now to test if the splitter is the problem can you connect directly into the jack without using the splitter and see if you get a dial tone?
CUSTOMER -
Yes, there is a dial tone without the splitter
